3 Ways Not to Lose An Insurance Customer

Customer experiences are becoming the basis of competition in the insurance industry. Whether it’s applying for a new policy or filing a claim, customer interactions are where the battle for lifetime brand loyalty begins. Moving forward, if companies fail to offer superior levels of service and engagement, they could find themselves losing existing customers to their competitors. This white paper discusses three ways that businesses in the insurance industry can reduce their churn rate and avoid losing insurance customers.