How Digital Payments make life easier for Municipal Billers

To understand the billing and payment needs of consumers and municipal services, IDC conducted in-depth interviews with 7 municipal billers and surveyed 1,000 consumers in the United States. The findings reveal why the use of digital wallets is on the rise, listing benefits including: allowing for pandemic-friendly remote payments, lower impact to customer service, more flexibility for consumers, reduced manual efforts, and more. Join experts from PayPal and IDC to learn more about the findings and why consumers and billers alike prefer digital wallets over other payment methods.