Customer Commerce: Turning Your ERP Inside Out

The future belongs to companies that can capitalize on the potential of technology to serve their customers better and orient around them. This orientation around customer experience is frequently called omnichannel commerce or, more accurately, Customer Commerce. Enabling Customer Commerce requires creating an organization that is channel agnostic. It also requires fundamental changes to systems and processes that support your business. It requires redesigning the ERP system from the inside out, with the explicit goal of improving the customer experience.