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Access the latest white papers, research, webcasts, case studies and more covering a wide range of topics like Mobile, Cloud and Data Analytics.

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Data Transformation Success Depends on Cutting-edge Storage Solutions

As virtually all business operations go digital, selecting the platforms that serve up and store data has become critical for modern data center operations.

Getting started with ModelOps eBook

This paper explores how ModelOps can help you redefine how you deploy models. You'll learn how this collaborative approach to deployment moves quality analytic models through development, validation, deployment and monitoring as quickly as possible.

HBR: Creating a data-driven culture: How culture impacts the success or failure of advanced analytics and AI

Companies and organizations around the world have spent enormous sums on hardware, software and talent in order to advance analytics and AI. Yet a substantial number of firms are still struggling. So, what’s to blame?

White Paper | Presented by (ISC)²

2020 Cloud Security Report

This 2020 Cloud Security Report has been produced by Cybersecurity Insiders to explore how organizations are responding to the evolving security threats in the cloud and the continued shortfall of qualified security staff.

White Paper | Presented by ServiceNow Inc

2020 Gartner Magic Quadrant CRM for Customer Engagement Center

The Gartner 2020 Magic Quadrant for the CRM Customer Engagement Center is an important aide for organizations seeking an unbiased, third party evaluation of vendors as organizations move from simple customer engagement to delivering great customer service.

White Paper | Presented by ServiceNow Inc

2020 IDC Perspective: Customer Service and the Future of Work

Customer service evolves at the intersection of employee and customer experience.

Beyond SD-WAN: Zero Trust Security and the Internet as Corporate WAN

While SD-WAN currently enables the corporate network to handle traffic efficiently and move workloads to the cloud, this network model must continue to iterate. The Internet is the corporate WAN of the near future. Using SD-WAN, combined with the appropriate Zero Trust–compliant security and access services, is the first step to transitioning to the Internet as the corporate network.

White Paper | Presented by ServiceNow Inc

CORINIUM: The Customer Experience Perspective

In a Corinium Global Intelligence study commissioned by ServiceNow, 55% of the surveyed executives said they would be seen as a strategic business leader if they could achieve the right mix of customer experience (CX) improvements, financial outcomes, and future‑proofing of customer service.

White Paper | Presented by Digital Realty

Digital Capitals Index Report

The creation and sharing of information has always been at the heart of civilization. However, in recent decades the continuous development of larger and faster information storage and processing systems has led to an enormous increase in the rate at which data is created, stored, and made useful in terms of helping organizations and individuals communicate and make better decisions.

Enforce a Zero Trust Security Model in Today's Hostile Environment

Companies are pursuing digital transformation. The goal is to improve customer value, operate with greater efficiency and agility, and increase innovation. But as companies leverage new workflows, security has not kept pace, and cyber criminals are becoming more sophisticated. This white paper describes a security paradigm for today’s hostile environment: zero trust.

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