Resource Library
Access the latest white papers, research, webcasts, case studies and more covering a wide range of topics like Mobile, Cloud and Data Analytics.
The Future of Customer Service: Digital, Data-driven, and Business-opportunity-rich
Customer service in the future will be digital, data-driven, in the cloud, and focused on business outcomes.
How is unified communications delivered?
Adapting to the realities of an increasingly mobile and digital workplace is essential for today’s businesses. Customers expect your staff to be available regardless of communication method, and employees expect tools that will allow them to collaborate effectively even as they become more decentralized.
How to meet the needs of an always-on workforce
Collaboration between employees is a critical factor to success for any business. As more business workflows and operations go digital, organizations need to adapt to new kinds of workplace dynamics. Cloud-based collaboration solutions are key to transforming the way that employees communicate — empowering them to work in completely new ways.
Network Modernization: The Foundation Of Business Growth
The digitization of work makes networks more vital than ever before, but the process of network modernization can be overwhelming without the right partner.
Solving The Multiple Challenges of Implementing Powerful AI
With their incredible potential and power to generate business value, artificial intelligence (AI) and machine learning (ML) technologies have seen massive enterprise interest and growth in recent years.
The Adaptable Enterprise – Where Trusted Connections Ensure Agility and Positive Business Outcomes
Lumen invites you to hear IDC's perspective on how our digital first world is forcing enterprises to invest in adaptability and the role that trusted connectivity plays in ensuring every area of the business is ready for change.
Customer Operations for Dummies®, ServiceNow Special Edition
In this informative ebook you'll learn the vital steps needed to run a customer-obsessed organization that delivers outstanding customer experiences.
Magic Quadrant for IT Service Management Tools
IT service management tools are vital for infrastructure and operations organizations to deliver business value. This key research and practical data profiles vendors in the enterprise ITSM tool market to help I&O leaders.
Mind-blowing Customer Experience Starts Here
Let's workflow it! Is your organization ready to deliver experiences your customers will love? Now’s the perfect time to create a seamless customer experience across all your interactions.
ServiceNow's IT Workflows Book of Knowledge
Both employees and customers have higher expectations than ever before. In turn, IT organizations need to deliver seamless experiences. Learn how you can achieve better, more efficient ways to operate in the digital space.