Best Places to Work in IT 2011 Employer Profile

No. 20

Lehigh Valley Health Network

Allentown, Pa. [Middle Atlantic]

Why you want to work there

Top 10 ranking: No. 7 for career development Employees learn how to grow their careers at this health services group in Allentown, Pa. The IT department's internal promotions have hit double-digit percentages for many years. The philosophy is to bring the majority of new hires in at lower-level positions and allow them to develop within the culture while current staffers are groomed for new and bigger opportunities. Of the 35 management employees currently in the department, 27 started in nonmanagement positions and worked their way up through the ranks to administrator, director, associate director, manager and supervisor. Many new hires come in through the help desk or tech support groups before transitioning onto one of the technical development or application support teams. Last year, a new top-tier analyst position, "lead subject matter expert," was created to offer growth opportunities for those on technical paths. Time management Managers support flexible schedules, including arrangements such as Mondays off and flexible start times. Employees are also allowed to donate their time off to help a co-worker with a medical issue. Compensation perks include merit-based salary increases, project bonuses, bonuses for hitting predetermined targets in a variety of categories, gift cards and a Service Star award program to highlight employees who go the extra mile.

Rank by company size:
Large, No. 14

Employee Statistics

Total U.S.-based employees: 10,610

Total U.S.-based IT employees: 237

IT employee turnover in 2010: 1%

IT promotions in 2010: 10%


Training days offered per IT employee in 2010: 5

Training budget per IT employee in 2010: $1,068

Women in IT

Total percentage of women within IT: 45%

Percentage of IT managers who are women: 43%

Percentage of IT staffers (non-managers) who are women: 46%

Minorities in IT

Total percentage of minorities within IT: 9%

Percentage of IT managers who are minorities: 3%

Percentage of IT staffers (non-managers) who are minorities: 10%