Delayed BlackBerry 10 smartphones adding video chat, CEO says

Heins explains smartphone delays, social networking plans amid rancor at struggling RIM's annual shareholders meeting

BlackBerry 10 smartphones, slated to come in early 2013, will rely heavily on improved BlackBerry Messenger social networking tools, including new video chat capabilities, Research in Motion CEO Thorsten Heins told shareholders during a sometimes acrimonious annual meeting on Tuesday.

RIM execs listening
Research In Motion Limited President and CEO Thorsten Heins and Chairwoman Barbara Stymiest listen during RIM's annual shareholders meeting in Waterloo, Ontario, on Tuesday. (Photo: RS/ Mike Cassese / Reuters)

"BlackBerry Messenger is a very strong platform in Asia, Africa and Europe, and we're upgrading it with video chat in BlackBerry 10," Heins said during a question-and-answer session at the shareholder meeting, which was Webcast.

By some measures and in some geographies, Heins claimed, BlackBerry Messenger (BBM) is the "No. 1 social network."

Heins told shareholders that there are 78 million BlackBerry users worldwide, including 56 million that use the BBM platform.

Heins also said that BBM could be a central piece of efforts to license BlackBerry 10 to third paries.

"We are planning and are evaluating licensing BlackBerry 10 to expand the subscriber base," Heins said. "We will leverage and continue to grow that [78 million] base and will focus on BBM as our platform and on BlackBerry integrated consumer services."

Heins told a shareholder who complained about BlackBerry 10 delays and the lack of product specifics that RIM has intentionally kept many details "contained" to keep a competitive edge. "It's a competitive industry, and we have to be careful what we tell the public and when," Heins said.

Heins did contend that RIM "very good plan going forward [for the BlackBerry 10]. It is so unique and so special."

The annual meeting saw the installation of 10 RIM board members, including Heins, for another year, along with a long recitation of the firm's financial problems, layoffs and smartphone shipment delays.

Heins has addressed those issues repeatedly in recent days, starting with answers to questions during RIM's first-quarter earnings call with financial analysts a week ago.

Shareholders cheered and applauded when one man said the current board members should have resigned after sitting atop RIM problems for years. "Whey did the board let it get it out of hand so badly and so much before they did something about it? What this company needs is an upheaval," the man said to applause from shareholders at the meeting.

Heins, installed as CEO and a board member in January, came under criticism for his compensation package and lack of CEO experience, said he recognized the board was not elected unanimously this year.

"We recognize it's a difficult period for shareholders, and I would like to assure everyone here that RIM's board and executive team are committed to the activities I've laid out here and to create value for shareholders," Heins said.

Heins won some audience support at one point when he pledged to check into RIM's inventory system following a shareholder complaint that after buying a RIM PlayBook tablet in January he couldn't get an accessory package including a rapid charger and traveling case. The package, he said, wasn't available online for months.

Heins also divulged that 60% of the software in the PlayBook tablet is also used in BlackBerry 10, though he didn't offer details.

The PlayBook, first introduced in 2011, hasn't found much success in a crowded tablet field, according to analysts. The Playbook runs the same QNX operating system that's at the base of the BlackBerry 10, according to RIM.

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