Irretrievable, redefined

User comes to this support pilot fish complaining that his PC is "acting strangely."

"It turns out he had gotten his computer so jammed up with spyware and trojans that it was basically nonfunctional," says fish.

"We had to rebuild the computer from scratch. We were able to recover much of his work and files, but some were irretrievably damaged -- or just plain gone.

"Afterwards, I gave him an explanation of what had happened, and pointed out the probable infection vectors. I then explained that we had recovered as much as we could, but that some stuff was simply gone. There would be no way to get anything more.

"Two days later, he called to ask when I'm going to bring him the rest of his missing files."

Sharky's missing your true tale of IT life. Send it to me at sharky@computerworld.com, and you'll snag a snazzy Shark shirt if I use it. Add your comments below, and read some great old tales in the Sharkives.

Now you can post your own stories of IT ridiculousness at Shark Bait. Join today and vent your IT frustrations to people who've been there, done that.

Copyright © 2009 IDG Communications, Inc.

Download: EMM vendor comparison chart 2019
  
Shop Tech Products at Amazon