Irretrievable, redefined

User comes to this support pilot fish complaining that his PC is "acting strangely."

"It turns out he had gotten his computer so jammed up with spyware and trojans that it was basically nonfunctional," says fish.

"We had to rebuild the computer from scratch. We were able to recover much of his work and files, but some were irretrievably damaged -- or just plain gone.

"Afterwards, I gave him an explanation of what had happened, and pointed out the probable infection vectors. I then explained that we had recovered as much as we could, but that some stuff was simply gone. There would be no way to get anything more.

"Two days later, he called to ask when I'm going to bring him the rest of his missing files."

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Copyright © 2009 IDG Communications, Inc.

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