Why we love users

User calls the help desk because she can't print from her computer, and the trouble ticket is routed to this pilot fish.

"When I got to her desk, she was on the phone," says fish. "I heard her say, ‘Never mind, a computer guy just showed up.'

"Turns out she has a print job on the server that won't delete. She gets up and leaves while I'm working on the issue."

Turns out it's not a big challenge. From the user's desk, fish remotes into the print server and determines that it will take a reboot to make the job go away.

He reboots the server, closes the session and heads back to his own desk -- and finds there's a voice message waiting for him.

It's the user, calling to tell him that she's having a problem printing. But halfway through, she breaks off, saying, "Never mind, a computer guy just showed up."

Sighs fish, "Calling me directly is a no-no where we work.

"A half-hour later, she called me directly again -- to let me know that I shouldn't worry about her printer issue, because she fixed it herself!"

Sharky would love to use your true tale of IT life. Send it to me at sharky@computerworld.com. I'll send you a stylish Shark shirt if I use it. Add your comments below, and read some great old tales in the Sharkives.

Now you can post your own stories of IT ridiculousness at Shark Bait. Join today and vent your IT frustrations to people who've been there, done that.

Copyright © 2009 IDG Communications, Inc.

  
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